Sign in to Adesic and open the relevant transaction in your dashboard. Use that transaction’s instructions rather than instructions from another transfer.
Before sending funds
Check the amount, currency, payment method, and any reference shown. If bank funding is required, use the bank details displayed for that transaction. For a wallet transfer, confirm the asset, blockchain, and destination address before proceeding.
If anything is missing or does not match what you expected, contact Support before sending funds. Do not send another payment simply because a status has not updated.
Check progress
Return to the transaction to review its current status and any request for action. A bank receipt or blockchain transaction hash is useful evidence, but it does not by itself confirm that Adesic has completed the transaction.
Ask Support to investigate
Email [email protected] with your transaction reference, the approximate sending time, and a short description of the issue. Redact unrelated personal and financial details from screenshots. Support will tell you if a secure document submission is needed.
Still need help?
Contact Support and include your account email and any relevant transaction or request reference. Never share passwords, sign-in codes, seed phrases, or private keys.