For account questions, technical problems, or help with a transaction, email [email protected], start a chat in this Help Center, or use the form at adesic.com/contact.
Support hours
Our team is available Monday through Friday, 9am–5pm Eastern Time, except bank holidays. You can send a message at any time; we’ll respond as soon as we can during support hours.
Help us find the issue
Use the email address associated with your account when possible.
Describe what you expected and what happened instead.
Include the relevant transaction or request reference, approximate time, and exact error message.
If a screenshot helps, redact unrelated personal or financial details.
Reply in the existing email thread when following up so the conversation keeps its context. Check your spam folder if you are waiting for a reply.
Compliance requests
For a question about an RFI or compliance document request, contact [email protected] and include the request reference. Follow the deadline in the notice; a support message does not automatically extend it.
Protect your information
Never share a password, sign-in code, wallet seed phrase, or private key. Ask the team for the appropriate secure submission method before sending identity documents or other sensitive records.
Still need help?
Contact Support and include your account email and any relevant transaction or request reference.